SHIPPING & RETURNS ✦ SPEDIZIONI & RESI
Note: Somel products are ‘made-to-order’ in a bid to reduce waste and limit the environmental impact.
We are not currently facing some delivery delay, though as the situation is continuously evolving delays may occur due to intra-europe mobility restrictions imposed by European governments in response to the current COVID-19 crisis.
Please allow 5-7 business days for processing the order. Once processed, an order can be shipped. It takes an estimated 15-17 business days (2-4 weeks) via Standard Shipping for delivery. However, sometimes there might be slight delays. Orders are not processed or picked up on the weekends. If an item is ordered between Friday after 6 PM to Sunday, it will not start processing until Monday (business hours: Monday to Friday 9.30 AM to 6.30 PM).
All products sold in sale or made to order are non-refundable.
No returns on hand made products.
No returns on SALE items.
No returns on swimwear due to hygiene reasons.
We are happy to offer exchanges for any pieces that have not had any sign of wear – for reasons that such as exchanging for another size, style or colour within 14 days of consumer receiving the goods. We do not offer refunds for change of mind, only for items that are deemed faulty by Celebrate Good Life.
If you wish to exchange/return an item, please contact us to obtain a return form.
Please note that the completed form and parcel must be sent to us within 5 days of receiving your garments otherwise we have the right to reject your return.
We do not accept returns nor exchange sale items once sold.
All shipping costs to and from our office are up to the responsibility of the customer – we advise sending items with tracking as we will not be held accountable for any parcels that are delayed or missing.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Milan Milan Milano IT .
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over € 50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customs and Taxes:
Packages may be delayed due to unexpected circumstances such as random custom inspections, or other unknown reasons. Customs, import taxes, tariffs and item seizures are the sole responsibility of the customers. We can dispatch your order as a "gift" or declare the value at a lower price, but we cannot guarantee there will be no tax.
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 10€ redelivery fee to cover postage costs.
In some instances, an order may be split into different packages for any of the following reasons:
- We want to ensure a speedier delivery
- Certain items may be on backorder
- Weight restrictions
- Different warehouse location, some of our products ship directly from our manufacturers. We provide over 1.000 jobs for people in developing countries so sometimes our packages are shipped directly from them.
Tracking numbers are updated Monday thru Friday at 10AM and 8PM CST. Tracking updates will be emailed upon availability and can be viewed at any time online in your customer account or via email.
Shipping costs are non-refundable. Please be aware of our shipping policy prior to making your order. Shipping price includes tracking information and package insurance.
If it is being claimed that packages have not been received after the 5 business days disclaimer and estimated shipping time, the tracking number provided will be checked by us. If the postal service has marked package as delivered, then we are not responsible.
Please be aware that International orders placed without a valid phone number could be retained at customs.
We are not responsible for any lost, stolen, or damaged packages.